I cannot reproduce this error on iOS 12.4.3 safari/Chrome browser

@dariocosta, have you also tried the free hosting on limesurvey? Does it work there? If yes, it's a server configuration issue, most probably a permission system problem.

Thanks for your reply.
I tried just now to create a test free hosting on your server, but the result is the same: unable to upload image.
You can try it here: https://testdpes.limequery.com/878551?lang=en
There's only one question, with the file upload. If you do it with PC no problem, but if you try with iOS (I've an iPhone XR with latest iOS 13.2 installed), you will be prompted with the message as in the screenshot.

prova.png (93,367 bytes)   

prova.png (93,367 bytes)   

can you select the file? Is the file format correct? does the modal display some kind of preview when you do that? Is the upload stored in the response table or you remain stuck in file upload modal?

@markusfluer, perhaps you can also take a look at it when you have time.

When you click on select file, you are prompted to select the file. The photo library opens and you can select the image correctly, but when it comes back to the form, you receive this error and you remain stuck in this file upload modal.

@dariocosta , does the issue still exist?

Yes, it is. Do you have news?

@cdorin: I can reproduce this issue with LS 3.21 and iOS 13.4.1. When running a survey with a file upload question you can't pick an image from local storage.

See also https://www.limesurvey.org/forum/can-i-do-this-with-limesurvey/113379-heic-support-file-upload.

Allowing "heic" still leads to "Sorry, only .... files can be uploaded" error. So as stated at the bug tracker, probably some MIME type issue.

Allowing "heic" still leads to "Sorry, only .... files can be uploaded" error. So as stated at the bug tracker, probably some MIME type issue.

With a know mimetype : you must have it in message.
https://github.com/LimeSurvey/LimeSurvey/blob/ed3dee4fba62968d4d4967b749a1eee1b02366a5/application/controllers/UploaderController.php#L207

Maybe extension is not set ? https://github.com/LimeSurvey/LimeSurvey/blob/ed3dee4fba62968d4d4967b749a1eee1b02366a5/application/controllers/UploaderController.php#L179

Fixed in bug/15624-file-upload-not-working-ios-13-2

@JHoeck : is it fixed?? In which release?
Regards

the fix is in the respective branch on github. The next release from Monday will contain it.

Hello @dariocosta, could you please checkout this branch: bug/15624-file-upload-not-working-ios-13-2 ?

Hello @cdorin ,
I checked out the branch and uploaded in a subfolder on our survey server.
I tested it, but unfortunately I have problem... it seems iOS try to upload JPEG file and this extension is not allowed.
If you want to test, you can try here: http://limesurvey.demobbl.it/NewRelease/index.php?r=survey/index&sid=297842&lang=it

When add jpg : it's bet to add jpe and jpeg extension too …

@DenisChenu do you mean in limesurvey code or in question editor form?

question editor form :)

https://manual.limesurvey.org/Question_type_-_File_upload#Allowed_file_types_.28allowed_filetypes.29

png,gif,jpg,jpe,jpeg for web image.

Maybe we can improve to update jpg to jpe+jpeg , or to have some 'dropdpown' selector like

• image (png,gif,jpg,jpe,jpeg)
• text (pdf,epub)
• editable text (odt,doc,,docx)
• etc …

But this need analyses and developed before

@DenisChenu Sorry... but I modified the default set [ png, gif, doc, odt, jpg, pdf, png, heic ] to [ png, gif, doc, odt, jpg, jpe, jpeg, pdf, png, heic ], saved the survey and re-enabled it, but when I try to upload the image, a popup appear "IMPOSSIBILE VERIFICARE L'ESTENSIONE DI QUESTO TIPO DI FILE", unable to verify extension of this file.
This happen also using the desktop browser.

@Mazi, can you please double check the fix provided by @JHoeck? Branch: bug/15624-file-upload-not-working-ios-13-2

@cdorin, sorry, currently I can't help with this. Once the kindergarten is opened again and I do not need to combine home office + home schooling + entertaining our young daughter, I should have sufficient time to test such things.

Ok, that sounds ... extremely busy ^^ . Asked JEssica to double check and see if we can find any other issue in LS3. Seems in LS4 is fixed.

Does anyone (except Dorin) have time to test this? You have to checkout the branch bug/15624-file-upload-not-working-ios-13-2.

You can find the filetype here: https://filesamples.com/formats/heic

I check hacking a 3.X :

1. Set available file to , heic
2. Update framework/utils/mimeTypes.php

receive « Désolé, les fichiers du type application/octet-stream (extension bin) ne sont pas autorisés.»
debian9 for /etc/mime …
PHP Version 7.0.33-12
Outdated magic_database ?
Link : https://demo.sondages.me/87986

Then test on my local
« Sorry, unable to check extension of this file type image/heif.» after checkout …

Fedora 31 / PHP Version 7.3.17
(i don't understand why i receive this error … magic_database seems OK here ?)

No fix is applied to LS3 at the moment, only to the branch listed above by me.

To fix it in master (with PHP 7.3 and a updated magic_database):
Add

    'image/heif' => 'heif',
    'image/heif-sequence' => 'heifs',
    'image/heic' => 'heic',
    'image/heic-sequence' => 'heics',

in https://github.com/LimeSurvey/LimeSurvey/blob/master/framework/utils/fileExtensions.php

And set extension to heic,heif (the heic file return heif for me …)

No fix is applied to LS3 at the moment, only to the branch listed above by me.

Hacked version …
I think it can be fixed in 3.X (for upload question type) just updating fileExtensions.php (if magic_database is up to date).
You want a proof ?

You also need to add a new mime type, " Sorry, file type application/octet-stream (extension : bin) is not allowed!".

We'll include this in next sprint on Monday again.

You also need to add a new mime type, " Sorry, file type application/octet-stream (extension : bin) is not allowed!".

This one is for older magic.mime

Maybe we need to allow deactivate filetype ? In config;php ?

@ollehar :

You also need to add a new mime type, " Sorry, file type application/octet-stream (extension : bin) is not allowed!".

With an outdated magic.mime

If it's up to date : « Sorry, unable to check extension of this file type image/heif.»

https://github.com/LimeSurvey/LimeSurvey/pull/1421 ;)

Jessica's fix is good for LS4: Since we need to release, I created a separate bug for it: 16289.
We will use this/current ticket to discuss about the issue in LS3

So the pr by denis is not working. The text for the allowed files is not updated (no heif or heic) and also i tried to upload a picture (.heic) file, its not working. So WIP for LS3.

@JHoceck : what exact sentence ?

It work for LS3 with an updated file config (current default are doc+pdf + web image) + up to date ùagic.mgc file. I can sed you , but more tha 5 MO

Yes : ypou need to manually update https://manual.limesurvey.org/Question_type_-_File_upload#Allowed_file_types_.28allowed_filetypes.29

I don't think it's a good idea to update it in 3.X LTS version

Fixed in Release 3.22.16+200519

I reopened it - not sure if it is fixed properly. Needs to be double checked

I've just tested the LS4 (issue 16289) and the problem is not fixed...

@dariocosta can you please check (3.X) here : https://demo.sondages.pro/index.php/186164

https://github.com/LimeSurvey/LimeSurvey/pull/1421

@DenisChenu sorry, same problem

@dariocosta thank you for testing. can you please edit the bug report and add an idiot-safe description of how you tested the bug? right now I think we're all testing in different ways. Please use the form:

1. Create survey (or import lss)
2. Activate
3. Click this
4. Click that
5. ...
   x. Result - bug

etc

Thank you.

No information about image format ?????

@ollehar sorry, but I'm not able to edit the bug report, I have no edit button.
The test is simple:

• Create survey
• Create question group
• Add the file upload question under this group
• Enable the survey
• Access survey url from iPhone
• Try to upload a picture from iPhone library

That's all...

Just for info, right now my iPhone has firmware 13.4.1

To upload a picture from iphone library, I needed to add jpeg as well. Heic is/was not necessary.

Everything runs perfectly on master (updated via CU) with my apple device (firmware: 13.5).

@dariocosta, can you upload files here:

https://ls2.dorinchiritoiu.eu/index.php?r=survey/index&sid=731796&lang=en ?
and
https://ls1.dorinchiritoiu.eu/index.php?r=survey/index&sid=177276&lang=en

Allowed file types: png, gif, doc, odt, jpg, pdf, png, jpeg

Sorry @cdorin but these survey are not online... do you have removed them?

You must fix the url & amp ; to & only :)

Check
https://frama.link/1xKdHFfR and https://frama.link/yL7xt5ns

Perfect! It's working.
Which version is this?

It is the latest (4.2.5 via CU)

Please double check allowed file types. Mines are: png, gif, doc, odt, jpg, pdf, png, jpeg .

Perhaps jpeg needs to be added in both versions -> I will come back with a small comment if that is the case (need to double check).

@cdorin, since this issue was reported for LS 3.x, I assume it will also be fixed there?

@cdorin I really don't understand :(
I uploaded now version 4.2.5+200526 on our server, but the problem is always there:

http://limesurvey.demobbl.it/NewRelease/index.php?r=survey/index&sid=668183&lang=it

Probably I'm doing something wrong...

@cdorin, what is the expected time frame for a fix?

Wasn't this already fixed? oO

It is fixed on most of the installations (LS3 and LS4).

But I didn't have proper time to check why @dariocosta's installation is not working.

I will try later with different versions of php (unfortunately, can't test on windows server)

We have successfully tested this at the latest LS 3.22.x version.

@cdorin I really don't know what happens to my install.... today I completely cleaned up it, I've just hold the config folder and copied latest files ( 4.2.8+200608 ), recreate a survey ( http://limesurvey.demobbl.it/NewRelease/index.php?r=survey/index&sid=772818&lang=it ) but no guess... unable to verify file extension.

@dariocosta, any news about this issues? Was one of the later updates solving the problem?

@cdorin sorry, but after that test I had no time to do other tests.
I will try next week and give you feedback.